Virus and malware help

Unexpected pop-ups, suspicious account activity, and unfamiliar software deserve careful triage.

What to consider

Avoid entering passwords or payment details on a device you suspect is compromised. Disconnecting it may be appropriate while you arrange help.

Tell us what you saw, when it began, and whether important accounts may be involved. Do not paste passwords into the form.

An assessment should distinguish unwanted software from account compromise and identify the sensible steps for files, updates, and access.

Record what appeared, when it began, and whether one or several devices are affected. Avoid clicking suspicious prompts while you seek help.

Mention unusual sign-ins or messages sent from your account, but never put passwords or recovery codes in the form.

P-Tech is based in Hammonton, and Shawn Iuliucci is the main technician. Share your town and the work needed so delivery options can be confirmed.

Is a pop-up proof of a virus?

Should I change passwords?

What does a first inquiry commit me to?

Compare computer, Wi-Fi, backup, and device questions in one place.

See what the first inquiry should include and how scope is confirmed.

Use a checklist before replacing equipment or changing your setup.